The Cherry Tree

“We assessed some of quality statements from the safe, effective, caring and responsive key questions and found areas of good practice. The scores for these areas have been combined with scores based on the key question ratings from the last assessment.”

“Any improvements necessary were addressed by the management team quickly making sure people were looked after as necessary. As identified during our visit, systems and processes were reviewed to enable people to give informed consent to their care. The garden was cleared to make it more welcoming and inviting for people to use.”

“There was enough staff to support people with their care needs and going out in the community. Staff received the necessary training and their competency to manage medicines was assessed. Staff understood how to protect people from abuse. Care plans were reviewed taking into consideration people’s communication, personal and health needs. People’s care was based on latest evidence and good practice.”

“People were involved in assessments of their needs. Staff encouraged people to set goals and helped them to achieve the best outcomes possible which made a big difference to their life in the community.”

“People were treated with kindness and as individuals. People had control over their own care which enabled them to access the community and activities of their choice. People were encouraged to maintain their relationships with families and had support to help them when needed.”