Tandridge Heights

“This inspection was prompted by significant concerns about people’s care and whether people were safeguarded from avoidable harm. Therefore, this inspection consisted of all the quality statements under each of the 5 key questions to enable us to examine those risks.”

“The inspection has resulted in 2 breaches of regulation in relation to safe care and the governance of the service.”

“The registered manager was not at the service during our inspection, instead an interim manager and regional director supported us with the visit.”

“There were insufficient robust governance arrangements within the service which resulted in us finding shortfalls which had not been identified through routine auditing. In addition, management oversight was not always operating effectively and this was reflected through our findings and feedback we received from relatives.”

“People’s medicines were not managed safely and there were poor infection control practices being carried out by staff. Some aspects of the service posed risks to people and staff deployment required better organisation to ensure people received their care in a safe and timely manner.”

“Record-keeping improvements were required so management of the service could be assured care was taking place when it should be and in line with a person’s needs and wishes. Further information was needed within guidance staff relied upon in relation to risks relating to some people.”

“Staff had been impacted by recent safeguarding concerns and told us they felt this had affected staff morale. However, they said they felt supported by management, received enough training and supervision.”

“Staff worked well with individual external health care professionals and teams to help ensure people received treatment when needed. In addition, the local community were involved in the service giving people new opportunities.”

“We have asked the provider for an action plan in response to the concerns found at this assessment.”