Woodside View

“People received safe care provided by appropriately recruited and trained staff. Staff knew how to recognise and report safeguarding concerns internally and externally. Risk assessments and care plans contained information for staff to follow to keep people safe.”

“Where some care plans contained contradicting information, the registered manager addressed these areas when we made them aware and reviewed all people’s care plans to ensure they accurately reflected people’s needs. However, staff knew people’s needs well. Feedback from people, their relatives and our observations confirmed this.”

“People’s medicines were managed safely and there were governance systems in place to review the quality of the care provided.”

“There were sufficient staff to meet people’s needs and the environment was clean. Where one person told us they would like a wider range of activities, the registered manager told us they would work with the person to ensure activities were accessible to everyone living in the service.”

“We identified two doors which should be kept shut for fire safety reasons or attached to a suitable automatic closing device but these were wedged open. The registered manager ensured there were systems implemented to check these regularly when we made them aware.”

“People’s needs were assessed before they moved into the service. Staff worked well with healthcare professionals and other external organisations to monitor and improve people’s health. Staff understood their responsibilities in relation to the Mental Capacity Act 2005.”

“Staff told us their workloads were manageable and they felt supported by the provider.”

“Information was available in a format that suited people. The registered manager understood how barriers to people’s care affected them and were aware of the challenges. They told us they ensured there was an open culture, and feedback from staff and healthcare professionals reflected this.”

“The provider worked well with partners and there was a shared direction amongst the staff team. Staff told us they felt able to speak up and have any concerns addressed.”