Station House

“Support was provided in the least restrictive way, in line with legal requirements and in people’s best interests. Safeguarding systems were in place to protect people from the risk of harm or abuse. Staff understood their safeguarding responsibilities and acted appropriately when concerns were raised.”

“Medicines were managed safely. People received their medicines as prescribed, with regular checks in place to ensure correct storage, administration, and documentation. There were enough safely recruited and suitably skilled staff to meet people’s needs. Infection prevention and control measures were implemented effectively.”

“Staff worked in partnership with health and social care professionals to help people achieve positive outcomes. Staff demonstrated a clear understanding of people’s rights and how to uphold them in their daily duties. Staff felt well supported and valued by the provider, with access to regular supervision and training.”

“There was an open and inclusive culture where staff felt confident to raise concerns. These were acted upon in a timely and appropriate manner. The provider promoted a culture of continuous improvement and learning.”

“Governance systems were effective when monitoring the care and support people received. Audits and checks were regularly carried out by the registered manager and where concerns were identified, these were acted on promptly and recorded. Staff told us the registered manager led by example and was both knowledgeable and skilled in their role.”