James Court Residential Care Home

“This inspection was carried out due to the length of time since the last inspection.”

“Overall, the service aligned with the Right Support through personalised care, Right Care through respectful and skilled support, and Right Culture through open learning, teamwork, and a focus on people’s outcomes.”

“The provider promoted safe care through open communication, collaborative working, and systems designed to identify and manage risks. Staff understood people’s needs well and provided support in ways aligned with personal goals, abilities, and preferences.”

“The provider worked alongside health and social care partners to maintain continuity of care, including during transitions between services. Incidents and near‑miss events were recorded in detail, reviewed promptly, and learning was shared with the staff team.”

“Staffing levels were safe, recruitment was completed appropriately, and staff demonstrated strong awareness of safeguarding duties, medicine administration and risk management. Some environmental and IPC concerns required improvement to ensure all areas were maintained to a good standard.”

“Leaders promoted a positive culture based on transparency, equity and human rights. Staff described an inclusive environment and told us they felt supported in their roles, with access to supervision, training and guidance from the manager.”

“Visiting professionals told us the service worked collaboratively, communicated effectively and remained open to advice and support. Quality monitoring systems were in place to monitor the care provided. However, the provider had not always submitted statutory notifications into the CQC in accordance with their regulatory responsibility.”

“The provider responded promptly to feedback during the inspection and took action to improve processes, including submittance of the statutory notifications and they shared their action plan to improve the physical environment.”