Star Road Respite Service

“Our assessment included a visit to Star Road Respite Service on 11 April 2024. The visit was conducted by 2 inspectors. We met 4 people who were staying at the service, 1 relative and staff on duty who included the registered manager. We received written feedback from 1 relative. We spoke with 17 relatives and 2 people who used the service on the telephone. Some of the phone calls were carried out by an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.”

“An assessor and a member of the CQC medicines inspection team reviewed some of the provider's records remotely.”

“We did not assess all quality statements at this inspection. For those areas we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. We did not identify breaches of any Regulations during this assessment. However, we identified some areas where improvements were needed and have made recommendations regarding some of these. We gave feedback about our findings to the registered manager. They took immediate action to make some of the improvements and sent us evidence of this action.”

“We will continue to monitor information we receive about the service, which will help inform when we next assess them.”