St Vincents House

“St Vincents House is a care home providing personal care and nursing care for up to 92 older people who may be living with dementia. During our inspection there were 84 people using the service. The assessment was carried out by 1 assessor. During the assessment we spoke with the deputy manager, and management team, 8 people or their relatives, and 11 care staff for their feedback about the service. We also contacted 12 healthcare professionals for their views. The registered manager was on leave during the inspection. We looked at 8 quality statements and found that people received a safe service, which was provided by competent, professional, and well-trained staff. Staff were recruited appropriately, and people were supported, and enabled to take acceptable risks in a proactive, encouraging, way. This enhanced their quality of life, and reduced social isolation. Staff supported people by working well as a team, and providing joined up, integrated care. This included involving external healthcare professionals, as appropriate. The provider’s approach to care was person centred, and promoted, maintained, and enhanced people’s independence, by giving them choices regarding the service they received. The provider gained people’s consent to treatment, and they were encouraged, and supported to maintain healthy diets. The support provided was monitored to improve outcomes for people. People, and their relatives said the service was professionally managed, and the staff employed, treated people with kindness, compassion, and as individuals, making sure they received equitable service experiences. The service was well led, with good governance, and effective monitoring systems. At the last assessment, the service was rated overall good with good in safe, effective, caring, responsive, and well-led. At this assessment, the rating has remained overall good, with good in safe, caring, responsive, and well led.”