St Mary's Convent and Nursing Home

“The provider had a process for investigating incidents, accidents and complaints and actions for improvements were identified and shared with staff. People’s needs were assessed with care plans and risk assessments developed to provide staff with detailed guidance. Medicines were administered safely and as prescribed. There were enough staff to meet people’s support needs and staff completed a range of training including specific courses to meet people’s support requirements. Staff felt supported by senior management and had regular team and supervision meetings. People’s risks were identified and risk management plans developed to provide staff with guidance on appropriate support. The provider had a robust recruitment process. The provider carried out regular checks to ensure the environment of the home was safe and well maintained. The provider completed a range of quality assurance checks to monitor the care provided. External professionals and organisations worked in partnership with the provider to ensure people had they support they wanted and needed.”