St Teresa's Care Home

“We looked at 33 quality statements and found that people were provided with a safe service, by competent, professional, and well-trained staff. Staff were appropriately recruited, and people were supported, and enabled to take acceptable risks in a proactive, encouraging, manner. This meant their quality of life was enhanced, and reduced social isolation. People were supported by staff working well as a team, and providing them with joined up, integrated care. This included involving external healthcare professionals, where appropriate. The provider’s approach to care was person centred, and promoted, maintained, and enhanced people’s independence. This was by giving them choices regarding the service they received. The provider sought people’s consent to treatment, and they were encouraged, and supported to maintain healthy diets. The support provided was monitored to improve outcomes for people. People, and their relatives said the service was well managed, and the staff employed, treated people with kindness, compassion, and as individuals. They also made sure people received equal service experiences. The service was well led, with good governance, and effective monitoring systems. Since the last assessment, the service has a new provider and this is the 1st assessment since registration on 2nd February 2023.”