Eden Grange

“This assessment was carried out in response to information of concern we received about the provider, which indicated possible risk to people using the service. The assessment did not examine the circumstances of the incident and was carried out to make sure people living in the home were receiving safe care.”

“The last rating for this service was good (published June 2022). At this inspection we looked at all 33 quality statements under each of the 5 key questions.”

“Following this assessment, the service remains rated good.”

“People were protected and kept safe. The service had a positive learning culture and people felt able to raise concerns. Managers investigated incidents thoroughly. Staff understood and managed risks well. The facilities and equipment met people’s needs and were well-maintained. There were enough staff with the right skills, qualifications and experience. Managers ensured staff received relevant training and regular supervision and appraisals to maintain quality care.”

“People and their relatives were involved in needs assessments, which were reviewed regularly by staff. The assessments considered People’s communication, personal and health needs. Care and support reflected current evidence-based guidance and best practice. Staff monitored people’s health and promoted informed consent. Where people lacked capacity, best interest decisions were made with appropriate involvement and in line with the mental capacity guidelines.”

“People were supported to have enough to eat and drink to maintain their health and well-being. There was effective multiagency working to achieve positive outcomes for people and to support transitions between services.”