St Giles Charity Estates

“The service provided care in a supportive, structured and person-centred environment. There were effective systems in place across most areas to promote people’s safety, health and wellbeing. Staff worked well with healthcare professionals, understood people’s needs and delivered care that was respectful, responsive and focused on maintaining independence. The environment was clean, well maintained and supported people to move around safely. Leadership was visible and approachable, with a positive culture that encouraged openness, learning and continuous improvement.”

“There were strong arrangements for safeguarding, incident reporting and learning, and staff demonstrated good awareness of their roles and responsibilities. Staffing levels were sufficient, staff were appropriately trained and supported, and there was effective teamwork and communication. People’s needs were assessed and reviewed regularly, and care plans were generally detailed and person-centred. The provider worked well in partnership with external professionals to support positive outcomes for people.”

“However, some systems and processes were not always followed consistently. There were occasions where risks were not identified or acted on as promptly as they could have been, including in relation to environmental safety and aspects of clinical oversight. In addition, some records did not always contain complete or sufficiently detailed information to guide staff consistently. While action was taken quickly when issues were identified during the inspection, this indicated that existing monitoring and audit systems had not always been fully effective in identifying these concerns in a timely way.”

“Overall, the service demonstrated many positive features and a clear commitment to providing safe, effective and person-centred care. Improvements were needed to strengthen consistency in practice and ensure governance systems were fully effective in identifying and addressing risks promptly.”