St Clare's Court

“The home had a very well maintained and tastefully decorated environment and grounds that were used by people, their friends, and relatives. There was a very positive culture and atmosphere at the home and visitors were welcomed with no restrictions. Staff were very kind, caring and keen to promote people’s independence. People’s food and fluid needs were met and people told us they enjoyed the food. Care plans were person-centred, and medicines were administered safely. Risk assessments were in place and regularly reviewed.”

“Staff recruitment processes meant staff were suitable for their roles and supported people safely. Staff had a good understanding of safeguarding processes and respected people’s wishes. Where people were unable to make their own decisions, they were supported in-line with the principles of the Mental Capacity Act 2005.”

“The management team were extremely knowledgeable and understood the responsibilities of their roles. They had excellent quality assurance systems in place to ensure oversight of the service.”