Rose Lodge

“At the last assessment in October 2020, we rated the service as good. At this assessment we found the provider was in breach of the legal regulations related to infection control, medicines management and good governance. Additionally, the registered manager had failed to submit required notifications to the Care Quality Commission regarding safeguarding events at the service.”

“Infection control was not effectively managed. Medicines were not managed safely. Audits and checks had not identified all the shortfalls we found during this assessment. Effective safeguarding procedures were in place. Staff were recruited safely. Staffing levels and deployment received mixed reviews.”

“Staff managed risks to people’s personal safety. Outcomes of accidents, incidents and complaints were used as learning opportunities. People had safe transitions between services and access to healthcare, when needed. People’s independence was promoted and they were supported to do activities, access the community and follow their interests or hobbies.”

“People, relatives and staff were encouraged to share ideas and raise concerns during regular meetings and through annual quality surveys.”

“Following the inspection, the registered manager told us how they were addressing some of the issues raised during the assessment and making the necessary improvements. We have asked the provider for an action plan detailing how these concerns will be resolved.”