St Andrew's Healthcare – 17 The Avenue

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“The person was supported to lead an active and fulfilling life and their routines, preferences, interests and hobbies, including social and community opportunities were met. The person was involved in discussions and decisions about their care and support.”

“Staff were observed to provide, kind, caring and compassionate support. We observed positive, meaningful and respectful engagement.”

“Staff were aware of safeguarding roles and responsibilities. The person’s communication needs were met with the support of interpreters and staff who had been trained to communicate using British Sign Language.”

“Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally.”