Loyd House

“Loyds House is a care home that supports people with acquired brain injuries. The service is registered to support people with personal care, nursing care and treatment of disease, disorder or injury. At the time of this assessment, they were supporting 14 people with regulated activities of all ages. CQC only inspect the services received by people who are receiving regulated activities. We spoke with 6 people and 7 relatives, 13 staff including the management team, therapy team, care staff and domestic staff.”

“We found 4 breaches of legal regulations in relation to safe care and treatment, good governance, consent, and person-centred care. Care plans lacked specific details and guidance for staff about people’s individual support needs, and in some cases contained incorrect information. Risk assessments were not always in place. Medicine management and administration required improvements.Lack of oversight prevented the identification of themes or trends, limiting the ability to take action to mitigate risks or learn from events.”

“Quality monitoring processes did not identify the concerns we found during this assessment.”

“We have asked the provider for an action plan in response to the concerns found at this assessment. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.”

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