Springfield Lodge Care Home

“During the inspection we observed a warm, settled environment where people were supported by staff who knew them well. The atmosphere was relaxed and inclusive, with people spending time together, taking part in activities and being offered refreshments. One person told us, “I am safe and they look after you well.””

“People’s experiences of care were generally positive and many described staff as kind, responsive and caring. We observed lots of caring interactions between staff and people and relatives. Staff were quick to respond when people needed support.”

“The provider had systems in place to support safe and effective care. Where minor environmental and safety risks were identified during the inspection, these were acted on promptly. The medicines management had improved. However, further improvements were needed in relation to as and when required medicines and covert administration. The management team took immediate action to addressed this during this inspection.”

“Staffing levels were described as stable, and recruitment checks were in place. Oversight of training, supervision and appraisal required further strengthening.”

“A new leadership team were in place, and they were more visible in the service. Staff and relatives spoke positively about the impact of new management, with improved morale and provided clearer direction. One staff member told us, “I now feel happy coming to work.” Governance systems were developing and there was a clear commitment to learning and improvement.”

“This service has been in Special Measures since 18 March 2025. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.”

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