Springfield House Residential Care Home

“Staff were recruited safely and received training relevant to their role.”

“The service was clean. All necessary checks had been completed to ensure the safety of the environment and equipment.”

“People received their medication safely.”

“When potential safeguarding concerns had occurred, prompt referrals to the local authority had not been completed.”

“Care plans and risk assessments were missing or had not been regularly reviewed to ensure they remained an accurate reflection of people’s needs.”

“Staff and management did not always work within the principles of the Mental Capacity Act 2005 (MCA). Mental capacity assessments were not consistently completed and those that had been completed were not always accurate.”

“The provider did not have clear oversight of the service or identify and address areas requiring improvement. Quality monitoring processes did not identify the concerns we found during this assessment.”

“The provider had not established a good learning culture. Action taken when things went wrong did not mitigate the risk of recurrence.”