Silvermere Care Home

“During this assessment we covered all of the quality statements in all of the key questions. Since our last assessment there have been changes in the management structure. The service was being supported by a ‘turnaround’ management team whilst they recruited for a new registered manager. One of the senior leaders was stepping into the management role for the interim. We will refer to them as the ‘manager’ in this report.”

“Risks to people were managed effectively to reduce the likelihood of harm, and people were safeguarded from the risk of abuse. Lessons were shared when things went wrong. There were enough staff to support people, and staff were supported to be effective in their role. Staff were trained and followed infection control procedures, and the health and safety of the environment was robust. Complaints were appropriately addressed in line with the provider’s procedure. There was visible leadership, and the service had effective systems in place to monitor the quality and safety of the service.”