Burwood Grange Care Home

“Memory Lane was situated on the first floor and was an area dedicated to the care of people living with dementia. However, the environment had not been developed to meet people’s needs. For example, there was no signage around the home.”

“People were not always supported to undertake a range of activities of their choice. Although there was an activity program displayed, activities planned did not happen consistently. People and relatives told us there was not enough stimulation or occupation going on. We observed that some people presented as bored or disengaged.”

“Processes to help ensure that risks to people were assessed and mitigated were effective.”

“There were good systems to protect people from the risk of infection and cross contamination, and staff followed good practice. There were systems in place for the safe recruitment of staff. People were cared for by staff who were kind and caring and knew them well. The home was clean, fresh and well-maintained.”

“People and their relatives were involved in their pre-admission assessment, care planning and the management of individual risks. Staff received regular training and had their competencies checked. People’s end of life wishes had been considered and documented. Staff spoke favourably of the management team and felt listened to and consulted.”