Silverbirch House Care Home

“The service was well managed by a competent manager and people were supported by well-trained staff. Although we found that the principles of the Mental Capacity Act 2005 were not being consistently followed.”

“Staff supported people exceptionally well with person-centred, individualised care which helped to ensure that people achieved goals and aspirations.”

“Good medicines processes were followed and people received the medicines they had been prescribed.”

“The environment was well maintained, clean and hygienic and staff had recorded information to support people if they needed to evacuate the building.”

“Care plans were informative and relevant and contained sufficient information to support staff to provide appropriate care. Staff ensured people and their families were involved in care plans as well as the running of the service through meetings and surveys.”

“Staff had good relationships with external providers, both in the community as well as through health agencies. Staff worked with professionals to provide the care people required.”

“Staff were recruited through robust processes and management monitored staff performance through supervisions, appraisals and a review of call bell response times.”

“Lessons were learned from accidents and incidents and where safeguarding concerns arose, these were reported appropriately.”