SCC Adult Social Care Supported Living and Mallow Crescent short breaks service

“SCC Adult Social Care Supported Living and Mallow Crescent short breaks service provide personal care to people in supported living settings and a short breaks residential service. This report is in relation to the short breaks service. As part of the inspection, we visited people staying at the service, reviewed their care records, spoke with people, staff and leaders, and reviewed records in relation to people’s support. We expect health and social care providers to meet 'Right support, right care, right culture'. This is guidance CQC follows to make assessments of services supporting people with a learning disability and autistic people. During this assessment we found staff were not always aware of this best practice guidance which impacted on the way people were supported. There was a lack of overall governance and there had been a number of changes to the senior leadership team. This had led to inconsistencies in the service not being identified or acted upon. Systems such as goal setting, updating care plans, risk management, Mental Capacity Act 2005 compliance and record keeping were not subject to regular audits to inform improvement plans. Whilst the leadership team had plans for improvements they wished to make, these had not been formalised into an overall action plan. In other areas we found staff were supported in their roles and felt they could share any concerns with the leadership team. The leadership team were passionate about developing the service to maximise the potential of people and staff. They gave us assurances they would work together and pool resources from across the organisation to improve consistency and systems. Sufficient staff were in place to support people’s needs and staff were recruited safely.”