Silver Birch Care Home

“The assessment was unannounced and carried due to its aged rating. The provider was in breach of 2 legal regulations relating to safe care and treatment and governance. We found no evidence people had been harmed however, systems were either not in place or robust enough to demonstrate governance was effectively managed.”

“The provider failed to identify environmental risks such as unrestricted windows throughout the premises. Doors which should be locked were open, providing access to restricted areas. The service lacked effective systems and processes for managerial oversight of these risks, and audits did not identify or action the issues we found. This meant the concerns we identified had not been assessed or mitigated.”

“We shared all of these concerns with the management team who took immediate action to address these risks.”

“People’s care plans and risk assessments had been fully completed, and appropriate referrals were made to support people with any changes in their needs. Staff were recruited safely and had received training appropriate for their roles. People, relatives and staff had opportunity to feedback on their experience of the service and the provider worked with people and staff to provide an inclusive and fair culture.”