Shottendane Nursing Home

“The service was in breach of one regulation in relation to managing risks.”

“People were safeguarded from the risk of abuse. Staff had received safeguarding training and knew actions to take to report abuse.”

“Incidents and accidents were reviewed, analysed and action taken to ensure learning from them. People’s medicines were administered and managed safely. There were enough staff available to support people. Staff were trained in infection control and followed procedures to reduce risks of infection.”

“People’s needs were assessed in line with best practice guidance. People’s nutritional needs were met. People were supported to eat a balanced diet and drink enough to keep hydrated. People had access to the healthcare services they needed to maintain good health; and staff liaised effectively with other services.”

“People’s consent was sought for the care and support they received. The service complied with the requirements of the Mental Capacity Act 2005 (MCA) and the Deprivation of Liberty Safeguards (DoLS). Relatives and healthcare professionals were involved in making decisions for people in their best interests where this was appropriate.”

“People’s end-of-life wishes were documented in their care plans and followed when required. People were supported and encouraged to participate in activities they enjoyed.”

“People and their relatives knew how to raise complaints about the service. Complaints were appropriately addressed in line with the provider’s procedure. The provider worked in partnership with other organisations and services to develop and improve the service.”