Shawford Springs Care Home

“People’s needs had been fully assessed and were regularly reviewed. Risk assessments had been completed and regularly reviewed, and care plans informed staff how to keep people safe from harm. Staff had the right skills, qualifications and experience to meet the needs of people and staff knew how to support people safely. Staff followed safeguarding processes and systems were effective to manage any safeguarding concerns. People had enough to eat and drink to stay healthy.”

“ ”

“Medicines were managed safely. Checks for safety had been carried out for the premises and for any equipment being used. Fire risks were assessed and managed. Quality assurance processes were in place to monitor all aspects of the service. Action plans were in place and actions taken following audits were monitored. Managers investigated incidents thoroughly and lessons learned were shared with staff. Staff worked with all agencies involved in people’s care for the best outcomes. They monitored people’s health to support healthy living. The service was clean and well maintained, and we observed staff following infection prevention and control guidelines. Staff told us there was an open culture; they said they felt valued and respected and were encouraged and supported to develop professionally. They spoke positively about their roles, and the support and encouragement they received from the management team.”