Shangri-La Residential Home
17 Milvil Road, Lee On The Solent, Hampshire, PO13 9LU · View on map
Overview
Shangri-La Residential Home is located in Lee On The Solent, Hampshire, serving residents requiring dementia and residential care. The home is registered for up to 25 residents.
The home provides Dementia Care and Residential Care services. Specialisms include Mental Health support.
Key facts
The inspection record
Overall
Requires improvement
Report published 30 April 2025
“Date of inspection: 23 and 24 January 2025. Shangri-La provides accommodation and personal care for up to 25 older people, some of whom live with dementia. Accommodation is arranged over two floors with stair and lift access. At the time of our inspection 24 people lived at the home. Our inspection was prompted by concerns received about the safety of the home and how this was managed. At the last inspection the service was rated good. At this inspection the service is now rated requires improvement. At this inspection we assessed all the key questions. We found 4 breaches of the legal regulations.”
“The provider failed to ensure the safe management of medicines, care planning and record keeping in relation to managing the risk of harm to people.”
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“The provider failed to demonstrate they met their requirements under the Mental Capacity Act 2005. They failed to ensure they always obtained valid consent to care.”
“Quality assurance systems in place were not effective and they did not identify the significant shortfalls we found during this inspection.”
“The provider did not always ensure that relevant safeguarding information was shared with the local authority.”
“For the identified breaches in regulation relating to risk and safeguarding, we have asked the provider for an action plan in response to the concerns found at this inspection. In regard to the breaches of regulation related to governance and consent, in instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.”
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Record timeline
Registered with CQC
Shangri-La Residential Home entered the official register.
Rated Requires improvement overall
Report published 30 April 2025 by the Care Quality Commission.
Record last synced
Details refreshed from CQC's official feed. We re-sync weekly.
Older reports from the CQC's previous inspection approach
Inspected 10 October 2017, rated Good
Inspected 5 December 2016, rated Requires improvement
Inspected 12 November 2015, rated Requires improvement
Registration details
Location
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Frequently asked questions
What types of care is Shangri-La Residential Home registered for?
Shangri-La Residential Home is registered with the Care Quality Commission (CQC) to provide Dementia Care and Residential Care. Listed specialisms include Mental Health.
How many Rooms does Shangri-La Residential Home have?
There are 25 Single Rooms.
What is Shangri-La Residential Home's CQC rating?
Shangri-La Residential Home is rated Requires improvement by the Care Quality Commission (report published 30 April 2025). The full CQC inspection report is available at cqc.org.uk/location/1-143919766.
How many beds does Shangri-La Residential Home have?
Shangri-La Residential Home is registered for 25 beds.
Who is the registered manager at Shangri-La Residential Home?
The registered manager is Mrs Paula Tracy Key.
When was Shangri-La Residential Home last inspected?
The Care Quality Commission published its latest report on Shangri-La Residential Home on 30 April 2025.
Where is Shangri-La Residential Home located?
Shangri-La Residential Home is located in Lee On The Solent, United Kingdom.
When did Shangri-La Residential Home register with CQC?
Shangri-La Residential Home first registered on 19 January 2011.
How Lee On The Solent compares
6 rated care homes nearby
Current overall ratings of the nearest rated homes to Shangri-La Residential Home.
Care homes near Lee On The Solent
Canford Manor Nursing Home
Good
The Warren Residential Lodge
Good
Solent Lodge
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Peel House Nursing Home
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Solent Cliffs Nursing Home Limited
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Information disclaimer. Information regarding Shangri-La Residential Home is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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