Newgate Lane

“Date of assessment 24 to 26 June 2025. The service provides accommodation for 4 people who require nursing or personal care and delivers support to older people, younger adults, dementia, sensory impairment, learning disabilities or autistic spectrum disorder or physical disability. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“People were generally safe and protected from avoidable harm, and safeguarding concerns were shared appropriately with external agencies. Whilst processes were in place to investigate incidents, these were not consistently applied. There were delays between incidents occurring and investigations being completed, and not all incidents were thoroughly explored to identify root causes or implement timely corrective actions. This limited the providers ability to learn from events and prevent recurrence. There were sufficient numbers of skilled and experienced staff. The manager ensured staff received appropriate training and regular supervisions. Staff felt confident to raise any concerns. The environment was safe and clean. People were mainly treated with kindness and compassion and engaged with a number of activities in the community. Staff worked both together and with external agencies to deliver person-centred care.”