Seaton House

“The service continued to demonstrate appropriate safeguarding arrangements. Records relating to safeguarding concerns showed effective management oversight, involvement of relevant professionals and support provided to people and staff. Staff understood their safeguarding responsibilities and there were clear processes for reporting and responding to concerns.”

“A positive learning culture was evident. Learning from incidents and events was shared through handovers, communication books, supervision sessions and team meetings. Staff valued these opportunities, including attendance remotely via video call, which helped ensure information and learning were shared consistently.”

“People's care plans and risk assessments contained personalised, detailed and up-to-date information. Risks were regularly reviewed and updated in response to changing needs and provided staff with clear guidance on supporting people safely whilst promoting their independence. Staff demonstrated a good understanding of individual risks and how these should be managed.”

“Staffing arrangements remained consistent and flexible, with sufficient staff available to meet people's needs and support community access and social activities. Recruitment records evidenced safe recruitment practices and appropriate pre-employment checks. Staff completed mandatory and role-specific training to ensure they had the skills required to support people effectively.”

“The service environment was clean, well maintained and suitable for the people living there. Regular audits demonstrated effective oversight of the environment, health and safety arrangements and overall service quality.”

“Medicines were managed safely. Staff had received appropriate training, medicines were stored securely and PRN protocols were in place where required.”

“People's needs were assessed and reviewed regularly. Care plans reflected current health and support needs and provided clear guidance about how care should be delivered. Staff worked closely with healthcare services and acted as effective advocates when supporting people to attend appointments. People's health needs were clearly documented and reviewed, and feedback from healthcare professionals demonstrated positive partnership working and timely access to services.”

“People's outcomes were monitored through regular care plan reviews, health monitoring and management oversight. Changes in need were identified promptly and care records updated accordingly.”

“The service worked within the principles of the Mental Capacity Act 2005. Where people required support with decision-making this was provided in the least restrictive way possible. Deprivation of Liberty Safeguards authorisations had been appropriately applied for and monitored. People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes this can be done through a procedure called Deprivation of Liberty Safeguards (DoLS),…”