Rockfield House

“We found 3 breaches of the legal regulation relating to safe care and treatment, staffing and good governance.”

“People were not always provided with safe care and treatment. The provider did not always manage medicines safely. There were shortfalls identified in the providers admission processes. Staff were not always recruited safely and had not received regular supervisions or appraisals in line with the providers policies.”

“There was a lack of provider oversight. Governance systems and processes were not effective in assessing, monitoring and improving the performance, quality and safety of services provided. While regular audits were completed, concerns were not always identified, and actions were not always followed through. Care plans and risk assessments were not always in place or updated as required.”

“However, people were treated with kindness and compassion. Staff treated people as individuals, supported their preferences, and promoted independence. People had choice in their care and were encouraged to maintain relationships with family and friends. Care was person-centred, and people were provided with opportunities to engage in the community. Staff collaborated effectively with other agencies and professionals.”

“Information was presented in ways people could understand, and staff understood and responded to individual communication needs.”

“In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.”