Ridgegate Home

“At this inspection we identified concerns relating to poor medicines practices, poor record-keeping relating to accidents and incidents and learning from these and poor governance arrangements, particularly around identifying and acting on shortfalls within the service. In addition, the care plans and daily records for people living at the service were not well maintained, lacked detail and did not always include sufficient guidance for staff. We also found staff were not always following the principles of the Mental Capacity Act 2005 in that there was no clear evidence of people’s capacity being assessed and recorded justification for introducing restrictive practices to people.”

“Despite these shortfalls, we did find people receiving kind and attentive care from staff and people were provided with appropriate nutrition for their individual needs. Staff worked with external health care professionals to help ensure people received the most appropriate care. There were sufficient staff on duty and staff were recruited through robust processes. Although the registered manager was slightly behind on supervisions and appraisals due to transferring to a new human resource system, staff felt supported by management and their colleagues.”

“The environment in which people lived was clean and tidy and checked for safety, and the registered manager had an open-door policy in which staff and people felt comfortable to raise concerns.”