Rayners Residential Care Home

“The provider had safeguarding processes in place and people could raise concerns.Staff consistently told us how they felt supported in their roles. They felt confident to speak up and knew they would be listened to. Staff were very clear about the shared vision for the service, ‘a home for life’.”

“Governance and oversight systems were not always effective. Audits failed to identify the risks we found at this assessment in relation to the environment, infection control, and safe medicine management. These issues were discussed with the provider and management team at the time of the assessment, and they agreed to take immediate action to address these concerns. The provider had recently undertaken recruitment of overseas workers via a third party organisation and was not in possession of sufficient documentation to demonstrate suitability of staff appointed under this scheme.”

“The nominated individual and registered manager were proactive to our feedback and made some immediate changes to improve environmental safety.”

“We found the provider was in breach of the regulation relating to safe care and treatment and also in breach of the regulation relating to good governance.”