Portobello Place
Chartridge Lane, Chesham, HP5 2SH · View on map
Portobello Place
Portobello Place
Overview
Key facts
The inspection record
Overall
Requires improvement
Report published 25 June 2024
“Date of assessment 6 March to 12 April 2024.”
“We carried out this assessment in response to concerns CQC had received, including allegations of neglect, poor culture and staff being fearful of speaking up. We found three breaches of the regulations in relation to the safe care and treatment, governance, records and a failure to notify CQC of reportable events .”
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“Staff did not consistently ensure people were protected from abuse and improper treatment. They did not always identify allegations of abuse or make referrals in line with the provider's policy. On occasions the registered manager failed to notify CQC of events that occurred in the service. Staff did not always assess risks to people's health and safety or mitigate them where identified. Systems in place to protect people from the risk of infection were not always followed. Managerial overview of the quality of the service did not identify the areas of concern that we found.”
“However, people told us they felt safe living in the service. Some people enjoyed the interaction with staff. A range of activities were available to people and the feedback was positive following the events. The service had safe systems for the appropriate and safe handling of medicines. We have asked the provider for an action plan in response to the concerns found at this assessment.”
Contains public sector information licensed under the Open Government Licence v3.0.
Record timeline
Registered with CQC
Portobello Place entered the official register.
Rated Requires improvement overall
Report published 25 June 2024 by the Care Quality Commission.
Record last synced
Details refreshed from CQC's official feed. We re-sync weekly.
Older reports from the CQC's previous inspection approach
Inspected 31 January 2023, rated Good
Registration details
Location
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Frequently asked questions
What types of care is Portobello Place registered for?
Portobello Place is registered with the Care Quality Commission (CQC) to provide Dementia Care and Residential Care. Listed specialisms include Physical disabilities and Sensory impairment.
How many Rooms does Portobello Place have?
There are 61 Single Rooms.
What is Portobello Place's CQC rating?
Portobello Place is rated Requires improvement by the Care Quality Commission (report published 25 June 2024). The full CQC inspection report is available at cqc.org.uk/location/1-8047820673.
How many beds does Portobello Place have?
Portobello Place is registered for 61 beds.
Who is the registered manager at Portobello Place?
The registered manager is Mrs Cindy Jane Alland.
When was Portobello Place last inspected?
The Care Quality Commission published its latest report on Portobello Place on 25 June 2024.
Where is Portobello Place located?
Portobello Place is located in Chesham, United Kingdom.
When did Portobello Place register with CQC?
Portobello Place first registered on 18 December 2019.
How Chesham compares
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Information disclaimer. Information regarding Portobello Place is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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