Queens Court

“People received safe and effective care and were protected from the risk of avoidable harm. People received their medicines as prescribed. There were good systems to protect people from the risk of infection and cross contamination and staff followed good practice. The service was clean, fresh and well-maintained. There were systems in place for the safe recruitment of staff. People and their relatives were involved in their pre-admission assessment, care planning and the management of individual risks. Staff received regular training and had their competencies checked. Staff spoke favourably of the management team and felt listened to and consulted. The provider’s monitoring systems were effective.”