Seymour House

“Staff did not always have the right knowledge and skills to encourage and enable people to take positive risks, respond with kindness and understand individual needs. People were not always supported by staff who understood their different range of needs or sensitivities.People’s relatives were involved in reviewing and planning their care. However, we were not assured people’s views and decisions were fully considered. The provider did not ensure staff carrying our capacity assessments and best interest decisions were knowledgeable and skilful to complete those.We were not always assured the provider, the management team and staff were working together to ensure the risks of a closed culture were minimised so that people received support based on transparency, respect and positive culture in the service.Staff told us how they protected people from abuse and how they would report such incidents. The service worked with other agencies to do so. Staff had training on how to recognise and report abuse and they knew how to apply it.For services for people with a learning disability and autistic people, include reference to Statutory guidance: Right Support, Right Care, Right Culture (RS, RC, RC) where appropriate and that we have assessed against it. At the end of the summary add the following statement so the reader can understand what right care etc means.We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

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