Prince Michael of Kent Court

“Prince Michael of Kent Court is a 'care home'. At the time of the assessment there was 49 people living at the home. The home was arranged over two floors. Each person had their own bedroom and en-suite bathroom. People also had access to communal living areas, a main dining area and many rooms opened to a communal garden area. We completed our unannounced on-site assessment on 01, 12 and 22 and 29th of October. We looked at all 5 key question areas (safe, effective, caring, responsive and well-led and all quality statements. The home was clean and well maintained. There was enough staff to care for people and staff were observed to be unrushed and very caring. It was evident that staff knew people well. We found people were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. During the assessment we spoke with the registered manager, deputy manager, finance manager domestic and care staff. We spoke with 15 people who lived at the home and 6 relatives. We carried out observations of care and support. Our observations included the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.”