Polesworth Group Friary Road

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“We found the service was meeting this guidance, which meant people were supported in a way which maximised their dignity, choice and access to their local community.”

“Staff delivered care and support in a person-centred way, in line with individual risk assessments. People received support from trained staff to take their medicines as prescribed. Staff kept the home clean and tidy and followed the provider’s policy on infection prevention and control.”

“Staff understood how to communicate effectively with people and further plans were in place to enhance some people’s communication skills using basic signs (Makaton).”

“Staff understood the importance of gaining people’s consent when supporting people with, for example, personal care and maintained people’s privacy and dignity.”

“Staff had received training and this included how to protect people from the risks of abuse. Staff understood how to report any concerns they might have. The provider followed the Mental Capacity Act 2005 (MCA). Where people had restrictions placed upon their liberties, to keep them safe, this had been done in their best interests and in line with legal procedures, known as the Deprivation of Liberty Safeguards (DoLS).”

“People were supported to access healthcare support when needed.”

“The provider ensured safe staff recruitment took place and that staff were supported in their job role.”