Linden Grange

“The provider did not always have appropriate checks in place to ensure furniture was always safely secured to walls. We found some areas of care needed to be developed further. This included medicine management to ensure people always received their medicines as prescribed. The provider took immediate action to address this.”

“People were treated with kindness and compassion. Staff protected their privacy and dignity. Staff treated people as individuals and supported their personal preferences. People had choice in their care and were encouraged to maintain important relationships with family and friends. Staff responded to people in a timely way.”

“Staff reviewed people’s assessments taking account of people’s communication, personal and health needs. People had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when people accessed or moved services. They monitored people’s health to support healthy living.”

“Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and said they were treated fairly and worked in an environment, free from bullying or harassment. People with protected characteristics felt supported. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas.”