Pinkneys Road

“During this assessment, we found processes to help ensure that safeguarding concerns are reported and reviewed to mitigate the risk to people were not always effective and there had been an incident whereby a person was found to have a bruise and this had not been looked into. Staff had not received appraisals and supervisions as required. The provider’s monitoring systems had not always been effective as they had failed to identify and address the concerns we found during our inspection.”

“There were good systems to protect people from the risk of infection and cross contamination and staff followed good practice. The home was clean, fresh and well-maintained. There were systems in place for the safe recruitment of staff. People and their relatives were involved in their pre-admission assessment, care planning and the management of individual risks.”