Pemberley Manor Care and Nursing Home

“At our last assessment, the provider was in breach of multiple regulations including person centred care, need for consent, safe care and treatment, staffing and good governance. At this assessment, we found improvements had been made and the provider was no longer in breach of the regulations.”

“At the time of our assessment there was a home manager in post who was in the process of registering to become the registered manager for the service. We spoke with 11 staff including the home manager, senior care staff, care staff, front of house, housekeeping, maintenance, service manager, customer relations, and administrative staff. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.”

“People were protected from risk of abuse and risks to people were managed well. People were treated with dignity and respect and there were enough staff to support people to meet their needs. People had access to health and social care professionals when they needed them, and medicines were well managed. Care and treatment were delivered in line with best practice. Assessments were regularly updated to ensure they reflected people’s personal choices, cultural needs and preferences. The service was well led, and leaders were visible, approachable and engaged with people. Staff told us they felt supported by the manager.”