Frognal House Care Home

“At the time of our assessment there was a home manager in post who was in the process of registering to become the registered manager for the service. We also spoke with the deputy manager and the providers regional director. We spoke with 14 staff including care staff, chef, well-being staff and housekeeping team. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.”

“We found people were protected from risk of abuse and risks to people were managed well. People were treated with dignity and respect. There were enough staff to support people and meet their needs. People had access to health care professionals when they needed them, and they received their medicines safely. Care and treatment were delivered in line with best practice and assessments were regularly updated to ensure peoples personal choices, cultural needs and preferences were reflected. The service was well led, and leaders were visible, approachable and engaged well with people, their relatives and staff. Staff told us they felt valued and supported.”