Parvale House

“People at Parvale House were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way.”

“People were involved in assessments of their needs. Staff reviewed assessments with them, taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. People had enough to eat and drink to stay healthy, within the guidelines needed to manage their PWS. Staff worked with all agencies involved in people’s care for the best outcomes. They monitored people’s health to support healthy living. Staff made sure people understood their care and treatment to enable them to give informed consent.”

“People were involved in planning their care and understood options around choosing to withdraw or not receive care. Staff provided information people could understand. People knew how to give feedback and were confident the provider took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. Staff worked to reduce health and care inequalities through training and feedback.”

“Leaders were visible, knowledgeable and supportive. Staff felt supported to give feedback and were treated equally. Staff understood their roles and responsibilities.”