Avery Park Care Home

“This assessment was prompted by information we held about this service. We carried out a comprehensive assessment and assessed a total of 33 quality statements.”

“At the time of our assessment there were 111 people using the service. As part of our assessment activity, we undertook an on-site visit on 7 and 14 May, and 19 June 2025.”

“This assessment was carried out by 4 inspectors, a regulatory coordinator and 4 Experts by Experience who have personal experience of using or caring for someone who uses this type of care service. During this assessment we spoke with people, and their relatives or advocates. We also spoke with staff including the registered manager, deputy manager, care and domestic staff, a qualified nurse, an activities coordinator and the clinical and quality lead for the provider.”

“People were safe and well supported by staff who had been recruited safely, received regular training, support and supervision. People were supported to be as independent as possible and positive risk taking was supported. The home was clean, odour free and well maintained. There was a positive, inclusive culture in the home where people and staff were encouraged to share ideas and raise concerns.”

“Staff and leaders understood their responsibilities in relation to regulatory requirements, current legislation and best practice. Leaders were open, transparent and keen to ensure continuous learning and improvement. However, some improvement was required in the oversight of the service to ensure concerns we found during our assessment would be identified internally in a timely manner going forward. Risk assessing, care planning and delivery of care was person centred and in line with the principles of the mental capacity act, but improvements were needed in how staff recorded care delivery for monitoring and evaluation purposes. Medicines were not always managed safely.”

“At our last assessment the service was rated good. At this assessment we found the service remained good.”