Otto Schiff

“Staff monitored people’s health and wellbeing and supported them to maintain independence and live healthier lives.”

“People were treated with kindness, dignity and respect. Staff knew people well and delivered care that reflected their individual needs, preferences and cultural backgrounds. The provider placed a strong emphasis on supporting people in line with their Jewish faith and created an environment that supported familiarity and wellbeing for people living with dementia.”

“The provider met people’s needs through good organisation and delivery of care. Staff responded promptly to changes in people’s needs, and systems such as handovers and electronic care records supported consistent care. People and their relatives were involved in care planning and felt able to raise concerns, and the provider acted on feedback to improve the service.”

“The service was consistently well‑led. Leaders promoted a positive, open culture and supported staff to deliver person‑centred care. Governance systems were effective in monitoring performance, managing risk and driving improvement. The provider worked in partnership with external organisations and maintained a focus on continuous learning and improvement.”