Heathgrove Lodge Care Home

“There was a positive open culture at the home. Staff were friendly and the manager and provider were open to suggestions and feedback about the care provided.”

“People were safe from harm and staff knew what they must do if someone had an injury, became distressed, or if there were signs of potential abuse. The provider had systems for staff to follow to promote people’s safety.”

“People were supported by enough staff, who were safely recruited, trained and felt supported by the manager and each other. Staff had time to chat with people and go at their pace with daily needs.”

“The provider ensured the building was safe and the appropriate equipment checks were routinely completed. There was a new manager who had quickly got to know people, the staff, and they had recently started to reach out to people’s relatives. Staff spoke well of the previous managers, but they also liked this new manager, they felt supported to do their best.”

“We did identify some areas where improvements were needed, in relation to auditing care plans, assessments, infection protection control and ensuring the care was always dignified. Which the provider and manager took action to resolve. They talked us through how they would monitor these areas to ensure this did not happen again.”

“We also found further work was needed to promote some people’s social and cultural experience of daily life, to ensure they felt part of the home. Having said this everyone we spoke with, said they were really happy living in the home, but there were shortfalls regarding meeting everyone’s social, cultural and diverse needs. The provider and manager again listened to our feedback, and they started to address these shortfalls before the conclusion of this assessment.”

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