Oakleigh Residential Care Home

“The inspection was carried out by 2 inspectors. We carried out this unannounced comprehensive inspection in response to concerns about the quality and safety of care provided at the service.”

“The service had experienced recent changes in ownership and leadership. Leaders acknowledged the concerns identified during the inspection and were working to improve the quality of care and governance arrangements.”

“People were supported by staff who were generally caring and committed to their wellbeing. Staff worked positively with healthcare professionals and the provider had begun making some improvements to the service environment and addressing concerns identified during the inspection.”

“However, people could not be assured they would consistently receive safe, effective and person-centred care. We found multiple breaches of regulations in relation to person-centred care, dignity and respect, consent, safe care and treatment, and governance arrangements.”

“Risks to people’s health, safety and wellbeing were not consistently managed in line with their assessed needs and preferences. Governance systems were not always effective in identifying, monitoring and addressing concerns in a timely way, and the service continues to demonstrate weaknesses in oversight and quality assurance arrangements.”

“We have asked the provider for an action plan in response to the concerns identified at this inspection.”