Montague House

“At our last inspection, the provider was in breach of legal regulations relating to safe care and treatment and governance. At this assessment, we found sufficient improvements had been made and the provider was no longer in breach of these regulations.”

“People experienced personalised care from staff who understood them well and supported them to live meaningful and fulfilling lives. Staff demonstrated a detailed understanding of people's individual needs, preferences and life histories. There were many examples of compassionate, person-centred care, particularly for people living with dementia.”

“We identified opportunities for the provider to strengthen safeguarding recognition and reporting processes, improve how records evidenced people had been repositioned in line with their assessed needs, and further develop aspects of care planning and medicines oversight. There was no evidence people had experienced avoidable harm as a result of these concerns. The provider responded openly and positively to feedback and took action to review these areas.”

“The provider promoted people's independence and wellbeing through personalised activities, therapeutic interventions and community links. Staff supported people to remain active and engaged through exercise programmes, dementia-focused activities, religious services, community engagement opportunities and person-centred therapies. Leaders were visible and approachable, and there was evidence of a positive culture throughout the home. A staff member said, "[Registered Manager] is an excellent manager. Their door is always open, they lead by example and provide support whenever it's needed."”