Oakdene Rest Home

“This assessment was undertaken in response to safeguarding concerns the service had raised with CQC and local authority safeguarding teams.”

“We identified 3 breaches of the legal regulation in relation to safe care and treatment, fit and proper persons employed and good governance.”

“People’s risks were not always fully assessed. People’s care records did not always contain information to support staff to identify when people’s health was at risk or how to monitor and mitigate their risks. Risks relating to diabetes, seizures, and hydration were not always well monitored or recorded. The service had not always managed people’s medicines safely or effectively. Although we did not identify any impact or harm to people during the inspection, there was a potential risk of harm.”

“The governance systems at the service had not always been effective to identify the issues with risk and medicine management we found at this inspection. Recruitment processes were not robust. Records of care and handovers were sometimes incomplete, limiting oversight. The registered manager was responsive to concerns identified during the inspection and had begun to take action to improve the service.”

“There was an established staff team who knew people well and how to support them. People and relatives spoke positively about the staff, management and their experience of the care that was delivered.”

“We have asked the provider for an updated action plan in response to the concerns found at this assessment.”

“During this inspection we spoke with 9 people and 4 relatives. We spoke with the nominated individual, registered manager, deputy manager, head of care staff, senior staff and care staff. We also spoke with kitchen staff during the inspection. We requested and received feedback from some professionals. We looked at records in relation to people’s care and records about the management of the service.”