Oak Grange

“Staff demonstrated a strong learning culture, with proactive incident reporting and reflective practice. People felt safe, and safeguarding procedures were robust. Risk assessments were person-centred, and the environment was clean and well maintained. Staffing levels were appropriate, and infection control and medicines management were effective.”

“People received care that promoted good outcomes and quality of life. Their needs were assessed and reviewed regularly, and care was evidence-based. Staff worked collaboratively with external professionals, and people were supported to live healthier lives. Consent was now appropriately sought, and staff understood the principles of the Mental Capacity Act (2005).”

“Staff treated people with kindness, dignity, and respect. Care was personalised, and people were supported to express their identity and preferences. Creative initiatives, such as themed environments and tailored activities, enhanced wellbeing. Staff were attentive and responsive to people’s immediate needs, and workforce wellbeing was prioritised.”

“Care was person-centred and flexible. People were involved in planning and decision-making, and staff went above and beyond to support meaningful experiences, including facilitating special events and personal milestones. Communication was inclusive, and feedback was actively sought and used to improve the service. Equity in access and outcomes was evident, and end-of-life care was compassionate and well planned.”

“Leadership was visible and effective. A positive culture of person-centred care and continuous improvement was embedded. Governance systems were robust, and staff felt supported and empowered to speak up. Diversity and inclusion were promoted, and partnerships with families and the community were strong. The provider demonstrated a commitment to learning and innovation.”