Mount Ephraim House
Mount Ephraim, Tunbridge Wells, TN4 8BU · View on map
Mount Ephraim House
Mount Ephraim House
Overview
Mount Ephraim House is a care home located in Tunbridge Wells, Kent, TN4 8BU. It serves residents in need of dementia and residential care.
The home provides Dementia Care and Residential Care services. It supports individuals with physical disabilities and sensory impairment.
Key facts
The inspection record
Overall
Requires improvement
Report published 25 November 2025
“Date of assessment: 7 to 14 August 2025. The service is a residential home providing accommodation and personal care for older people and people living with dementia. The service can support 57 people. There were 45 people living at the service at the time of inspection.”
“This service was registered in May 2023, and this was the first inspection. We found the provider was in breach of 4 legal regulations. These related to consent to care and treatment, safe care and treatment, good governance and staffing.”
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“Potential risks to people’s health and welfare had not been consistently assessed and there was not always guidance for staff to follow. The provider was not following the Mental Capacity Act 2005 when assessing people’s capacity and ability to make decisions. The systems to monitor the quality of the service were not effective. Medicine records were not always accurate and medicines guidance for staff was not always in place. There were vacancies in the staff teams, and these were regularly being filled with agency staff which people told us had impacted on the care they had been receiving. Staff had not always received the training and supervision to carry out their roles and support their well-being.”
“Some people’s care records provided staff with individual detail about them, using a person-centred approach, however this was inconsistent, and some people did not benefit from this. People and relatives felt they were not listened to when they raised concerns and improvements were not made.”
“People told us they felt safe, and they received appropriate support.”
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Contains public sector information licensed under the Open Government Licence v3.0.
Record timeline
Registered with CQC
Mount Ephraim House entered the official register.
Rated Requires improvement overall
Report published 25 November 2025 by the Care Quality Commission.
Record last synced
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Registration details
Location
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Frequently asked questions
What types of care is Mount Ephraim House registered for?
Mount Ephraim House is registered with the Care Quality Commission (CQC) to provide Dementia Care and Residential Care. Listed specialisms include Physical disabilities and Sensory impairment.
How many Rooms does Mount Ephraim House have?
There are 57 Single Rooms.
What is Mount Ephraim House's CQC rating?
Mount Ephraim House is rated Requires improvement by the Care Quality Commission (report published 25 November 2025). The full CQC inspection report is available at cqc.org.uk/location/1-15920202846.
How many beds does Mount Ephraim House have?
Mount Ephraim House is registered for 57 beds.
When was Mount Ephraim House last inspected?
The Care Quality Commission published its latest report on Mount Ephraim House on 25 November 2025.
Where is Mount Ephraim House located?
Mount Ephraim House is located in Tunbridge Wells, United Kingdom.
When did Mount Ephraim House register with CQC?
Mount Ephraim House first registered on 24 May 2023.
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Information disclaimer. Information regarding Mount Ephraim House is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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