Hardwick Dene

“Hardwick Dene is a residential care home providing accommodation and personal care for up to 50 people. At the time of the inspection, 43 people were living at the service. The service had a registered manager, supported by 2 deputy managers, senior care staff and a Director of Care and Governance. Arrangements were in place to ensure there was a management presence within the service each day.”

“The inspection identified concerns relating to risk management, clinical oversight, care planning, medicines management, record keeping and governance. People's risks were not always effectively assessed, monitored or managed, and care records did not consistently reflect people's needs, known risks or the care they had received. We also identified concerns relating to wound management, the management of long-term health conditions, falls management, end of life care planning and medicines oversight. These issues had not been consistently identified or addressed through the provider's governance arrangements.”

“Following feedback during the inspection, the provider engaged positively with the inspection process and took prompt action to address the concerns identified. This included reviewing care records, introducing additional monitoring tools and strengthening management oversight. Although we found evidence that some improvements had been implemented during the inspection period, they had not yet become fully embedded in practice and further work was required to demonstrate sustained improvement.”

“We identified 2 breaches of regulation during this inspection. We have asked the provider to submit an action plan setting out how they will address the concerns identified and achieve sustained compliance.”