Menna House

“People were kept safe; staff understood and managed risk while supporting people to take part in activities in their local community and try new things. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular supervision to maintain high-quality care. Staff managed medicines well and people had regular health checks and medication reviews. Staff were pro-active in supporting people to remain active and occupied.”

“People’s preferred communication styles were known and respected. Staff used simple signs, pictures and easy read information to help support understanding.”

“Staff and managers had shared values which were based on supporting people to have a good day. Staff were supported by an internal positive behaviour practitioner who worked with them to understand individual’s specific needs.”

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”